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Shipping Information

Shipping & Delivery Policy

RB aims to dispatch and deliver all wholesale orders securely and efficiently throughout the United Kingdom. By placing an order, customers agree to the following Shipping & Delivery Policy.

RB currently delivers within the United Kingdom only. We reserve the right to refuse delivery to certain areas where courier restrictions, operational limitations, or legal requirements apply.

Orders are typically processed and dispatched within 1–2 working days.
  • Successful payment confirmation
  • Verification checks completed
  • Subject to stock availability

Delays may occur during peak periods, bank holidays, supplier issues, or circumstances beyond our control.

Estimated UK delivery: 2–3 Working Days

Delivery times are estimates only and are not guaranteed.

  • Courier disruptions
  • Weather conditions
  • Transport issues
  • Industrial action
  • Regulatory inspections

DPD
Royal Mail

Courier selection may vary based on parcel size, weight, destination, and operational requirements.

  • Parcel Weight
  • Order Size
  • Delivery Postcode
  • Courier Pricing
Delivery charges become non-refundable once an order has been dispatched.

Vape-related deliveries may require age verification.
  • Signature upon delivery
  • Age verification checks
  • Valid photographic ID
  • Recipient must be 18+

Customers are responsible for providing accurate delivery information.

  • Address amendments before dispatch only
  • Returned parcels may incur re-delivery fees
  • Original delivery charges remain non-refundable

Additional courier, return shipping, handling, administration, and re-delivery charges may apply where deliveries are refused or unsuccessful.

Claims must be reported within 48 hours of delivery.
  • Photographic evidence
  • Packaging images
  • Courier labels
  • Proof of damage

Risk transfers to the customer upon successful delivery.

  • Safe handling
  • Proper storage
  • Lawful resale and distribution

  • Severe Weather
  • Courier Disruptions
  • Industrial Disputes
  • Cyber Incidents
  • Government Restrictions
  • Transport Failures

Vape and nicotine-related products are intended strictly for adults aged 18+.

RB reserves the right to refuse shipment, cancel orders, or request additional verification where compliance concerns arise.

13. Contact Information

For delivery-related enquiries, customers may contact RB using the details provided on our Contact Us page.

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